Return and Refund Policy

Last Updated: September 2, 2025

At EG Basket, operated by Econix Solutions Pvt. Ltd., we strive to provide you with the best shopping experience. If you are not fully satisfied with your purchase, we are here to help with our hassle-free return and refund process.

1. Return Policy

You may return eligible products within 3 days of receiving your order.
To qualify for a return, items must be:
- Unused, unopened, and in the same condition as received.
- In the original packaging with all tags, labels, and accessories intact.
Products that are damaged, used, or not in resalable condition will not be eligible for return.
Certain items such as personal care products, perishables, or items marked “non-returnable” cannot be returned for safety and hygiene reasons.

2. How to Initiate a Return

Contact our support team within 3 days of delivery at support@egbasket.com or WhatsApp us at +971 761 8838.
Provide your order number, product details, and reason for return.
Our team will guide you through the return process, including pick-up or self-shipping instructions (where applicable).

3. Refund Policy

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days from the date of approval.
Refunds will be credited back to your original method of payment.
If the payment was made via COD (Cash on Delivery), refunds will be issued to your designated bank account.

4. Exchanges

We currently allow exchanges only for defective or damaged products.
If you need to exchange an item, please contact us within 3 days of delivery.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or an incorrect item was delivered.
Shipping fees (if any) paid at the time of purchase are non-refundable.

6. Exceptions

We reserve the right to refuse returns or refunds if the request:

Is made after the 3-day return window,
Involves products not eligible for return,
Shows evidence of misuse or damage not caused by us.

7. Contact Us

For return or refund-related questions, please reach out to us:

📧 Email: support@egbasket.com
📞 Phone: +971 761 8838
🏢 Address: F/F, WZ-142/1, Plot No. 4, Block D, Gali No. 21, Sant Garh Ext, Near Sunil Dairy, West Delhi, DL, 110018, India

EG Basket is operated under Econix Solutions Pvt. Ltd.