Delivery & Shipping Policy

Last Updated: September 2, 2025

At EG Basket, operated by Econix Solutions Pvt. Ltd., we are committed to delivering your orders quickly, safely, and reliably. Please review our Delivery & Shipping Policy for details on timelines, costs, and responsibilities.

1. Shipping Coverage

We deliver across major cities and regions in India.
International shipping may be available for select products (charges may apply).
If your area is not serviceable, our team will notify you promptly.

2. Processing Time

Orders are usually processed within 1–2 business days (excluding weekends and public holidays).
Once processed, you will receive a confirmation email or WhatsApp message with tracking details.

3. Delivery Timelines

Standard delivery within India: 3–7 business days (depending on your location).
Remote or rural areas may take longer.
International orders: 7–15 business days, subject to customs clearance.

Please note: Delivery timelines are estimates and may vary due to unforeseen delays beyond our control (e.g., courier delays, weather, strikes, etc.).

4. Shipping Charges

Shipping fees (if applicable) will be displayed at checkout.
Free shipping may be offered on orders above a specified value (as per ongoing promotions).

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp.
You can track your shipment through our courier partner’s website or app.

6. Failed Deliveries

If delivery fails due to incorrect address, unavailability, or refusal to accept, the order may be returned to us.
Re-shipping may require additional charges.

7. Damaged or Missing Items

If your package arrives damaged or items are missing, please contact us within 24 hours of delivery with photos/videos as proof.
We will investigate and provide a replacement or refund as per our Return & Refund Policy.

8. Contact Us

For delivery or shipping-related questions, please contact our support team:

📧 support@egbasket.com
📞 +971 761 8838
🏢 Econix Solutions Pvt. Ltd., F/F, WZ-142/1, Plot No. 4, Block D, Gali No. 21, Sant Garh Ext, Near Sunil Dairy, West Delhi, DL, 110018, India

EG Basket is operated under Econix Solutions Pvt. Ltd.