Privacy Policy

Last Updated: September 2, 2025

EG Basket, operated by Econix Solutions Pvt. Ltd., provides this website and online store, including all related information, features, tools, products, and services (the “Services”), to offer customers a curated and convenient shopping experience. Our Services are powered by Shopify, which enables us to process transactions and deliver your orders securely.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our website or otherwise interact with us. In case of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to your personal information.

By accessing or using our Services, you agree that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

1. Personal Information We Collect

“Personal information” refers to data that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data. We may collect the following categories of information:

Contact Details: Name, billing/shipping address, phone number, and email address.
Financial Information: Credit/debit card details, payment account information, and transaction records.
Account Information: Username, password, preferences, and account settings.
Transaction History: Items viewed, added to cart, purchased, returned, or exchanged.
Communications: Information you provide when contacting customer support or engaging with us.
Device & Usage Data: IP address, browser details, device type, and interaction with our Services.

2. How We Collect Personal Information

We may collect information from the following sources:

Directly from you when you create an account, make a purchase, or contact us.
Automatically via cookies and similar technologies when you use our Services.
From service providers who help us process payments, manage shipping, or analyze data.
From partners or third parties, where legally permitted.

3. How We Use Personal Information

We use your personal information for the following purposes:

Providing and Improving Services – Processing your payments, fulfilling orders, arranging delivery, managing accounts, facilitating returns/exchanges, and personalizing your shopping experience.
Marketing & Promotions – Sending promotional emails, SMS, and showing you relevant advertisements (with your consent where required).
Security & Fraud Prevention – Authenticating accounts, preventing fraudulent activity, and ensuring safe transactions.
Customer Support & Communication – Responding to inquiries, resolving issues, and maintaining our customer relationship with you.
Legal Compliance – Meeting regulatory obligations, responding to lawful requests, and enforcing our Terms of Service.

4. Sharing of Personal Information

We may disclose your personal information in the following circumstances:

With Shopify and service providers who process data, payments, analytics, cloud storage, shipping, or IT services on our behalf.
With business and marketing partners for advertising and promotional purposes (as permitted by law).
With affiliates and within our corporate group (Econix Solutions Pvt. Ltd. and subsidiaries).
With your consent or direction, such as social media integrations or third-party shipping providers.
For legal or business reasons, including mergers, acquisitions, bankruptcy, or in compliance with court orders.

5. Relationship with Shopify

Our Services are hosted and powered by Shopify, which processes personal information necessary to provide e-commerce services. Shopify may collect and process data about your use of our Store along with other merchants’ stores.

For more information on Shopify’s data practices, you can review the Shopify Privacy Policy. Depending on your location, you may exercise certain privacy rights directly via the Shopify Privacy Portal.

6. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of these external sites. Please review their policies before sharing personal information.

7. Children’s Data

Our Services are not directed to children under the age of majority in your jurisdiction. We do not knowingly collect data from minors. If you believe your child has shared personal information with us, please contact us so we can delete it.

8. Security & Data Retention

While we implement appropriate safeguards, no online system is 100% secure. We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

9. Your Rights & Choices

Depending on where you live, you may have rights to:

Access / Know what personal information we hold about you.
Delete your personal information.
Correct inaccuracies in your information.
Port / Transfer your data in certain cases.
Manage Marketing Preferences by unsubscribing from promotional emails.

To exercise these rights, contact us at the details below. We may verify your identity before processing your request.

10. International Data Transfers

We may transfer your personal information outside your country. For transfers from the European Economic Area or the UK, we rely on recognized mechanisms such as Standard Contractual Clauses.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

📧 Email: support@egbasket.com
📞 Phone: +971 761 8838
🏢 Address: F/F, WZ-142/1, Plot No. 4, Block D, Gali No. 21, Sant Garh Ext, Near Sunil Dairy, West Delhi, DL, 110018, India

EG Basket is operated under Econix Solutions Pvt. Ltd.